ORDERING INFO

General information

We try to keep our web site up to date, so what you see should be in stock and available to ship.  However, since almost everything we sell we also make, please be patient and allow for a bit extra time for your order just in case. 

Can't find what you're looking for?  If we don't have it, we can try and get it for you or find someone who makes it.

As hard as we try, since almost everything we sell is handmade and different computer monitors may not display colors the same, the item you order may not match 'the picture' exactly. Where colors are specified, we reserve the right to substitute if we can't get the exact color or trim.   If a close match is very important, please note that you'll need to send us samples to work with.

Prices are in US dollars. For overseas customers, check the currency converter website (opens in a new window).

We accept checks, money orders, and Paypal in US funds.  We don't accept credit card orders…yet

Custom orders

  • We will be glad to make a custom item for you or for a gift, but it's a bit more complicated than just ordering off the web site.  If you would like to have a customized basket, for example, we'll need to know how you want it customized - larger, different color or contents, etc.
  • If we don't already have the materials to enable us to customize your item, there may be an extra charge for obtaining what's needed. 
  • We'd enjoy the opportunity to make you something unique to your tastes or that of the person for whom you are ordering. Contact us and let us know what you're interested in.

    • Small custom tea basket - click for larger picture

    Sample of a custom basket
     click to see a larger picture

    Oops…or what to do about damaged/missing items/returns

    Any claim for missing or damaged items must be made within 7 days of receiving your order

    • If you need to return something, please e-mail us first and let us know what the problem is. 
    • Returns must be made in the original packaging (so we can see what went wrong). 
    • Refunds will be made upon receipt of the merchandise in the same condition as it was sent, minus shipping costs.

    We can't and don't guarantee the quality of anything that we order from a supplier, but we will not knowingingly send you something from a supplier that is damaged or defective.

    Your privacy...

    We wouldn't want a dealer to sell, lend or lease our personal information, and we won't do anything of the sort with the information you give us.

    Miscellaneous

    We don't have a print catalog or a shop, but we do sell at miniature shows in the Pacific Northwest; check our show schedule to see if one is coming to a location near you.

    We make miniatures at one inch to the foot.  We make some items in half scale items (one half inch to the foot) and quarter scale; we don't ordinarily do 1/144th, but we'll be glad to point you to the fine folks who do!

    Our miniatures are collectibles for adults only and not for children under 12.
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